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FREQUENTLY ASKED QUESTIONS
- What is M2M?
M2M stands for Mobile to Mobile Top Up which allows prepaid customers with a positive balance to transfer credit from their prepaid account to any other prepaid account in whole dollar amounts.(i.e. $1 or greater)
- How do I transfer funds from my prepaid account to another prepaid account
Step 1: Access the IVR using *44
Step 2: Select the prompt for Mobile to Mobile top up … Selection 4
Step 3: Enter the 10 digit telephone number that you wish to top up e.g. (242) XXX-XXXX
Step 4: Press 1 to confirm the number you entered
Step 6: Enter the amount to transfer (whole numbers, no cents)
Step 7: Press 1 to confirm the amount entered
Step 8: The customer is advised that the transfer occurred successfully and the call is terminated
- Is there a cost to transfer funds from my prepaid account to another prepaid account?
Yes, there is a cost of $.25 per transfer
- How many times can I transfer funds from my prepaid account to another prepaid account?
There is no limitation on the amount of transfers
- How much money can I transfer from my prepaid account to another prepaid account?
You can transfer any whole amount (i.e. $1 or greater, no cents) which is available on your prepaid account
- What do I need to transfer funds from my prepaid account to another prepaid account?
All prepaid customers with a positive balance can transfer money from their prepaid account to another prepaid account
- Can a post paid customer transfer funds from their account to another account?
No, only prepaid customers with a positive balance can transfer funds from their prepaid account to another prepaid account
- How will I know that money has been transferred to my prepaid account?
Access the IVR using *44 and select the prompt to check your balance…Selection 2
- How can I prevent unauthorized persons from transferring funds from my account to another unauthorized prepaid account?
Ensure that your mobile device is locked at all times and be sure to keep your security code private.
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